Mercantile

You may return new, unused, undamaged items in original packaging within 14 days of delivery for a full refund. We’ll pay the return shipping cost if the return is the result of our error (you received an incorrect or defective item). In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.

We do not accept any returns after 30 days from ship date.

If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive the refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

To cancel an order, please contact The Office as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you (at your expense) and processed the return.

All refund recipients will receive an email confirmation for their records.

No refunds on clearance items noted as “final sale.”

Shipping

Shipping method listed on specific items.